Description : Customer Service Officer. Company : Brenntag. Location : Melbourne VIC
CUSTOMER SERVICE OFFICER
Our team in Melbourne currently has an opening for a Customer Service Officer
YOUR ROLE & RESPONSIBILITIES This is an exciting role and not your “run-of-the-mill” Customer Service experience. Reporting to the Customer Service Manager, you will be responsible for various customer service-related tasks, such as processing orders, overseeing deliveries, and ensuring customers are well taken care of by building relationships and having a good understanding of their requirements.You will be an absolute collaborator and enjoy working in a fast-paced, dynamic environment.
Attention to detail and exceptional organisational skills are key. Data entry requires lots of critical thinking and you must have a proactive, collaborative attitude. To be successful you must have proven Microsoft Outlook and Excel skills and experience with SAP ERP system. You will be required to
- Work closely with the Commercial/Sales teams, actively contributing to the Customer Service Team, providing customer service excellence
- Build strong relationships with customers and internal stakeholders
- Maintain order fulfilment / order confirmation via phone, email, or electronic order entry system
- Work closely with the Procurement Team and third-party logistics to ensure orders are delivered on time
- Identify and assess customers’ needs to achieve satisfaction, collaborating with Sales, Operations, and Inventory
- Handle and clarify customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Approach each day with a keen sense of self-discipline and urgency, along with the ability to effectively manage multiple priorities
- Undertake administrative duties which includes processing new client accounts, maintaining customer accounts and implementing changes to existing accounts
- 3+ years’ experience in a customer service-related role within Supply Chain or related field
- Working experience in the ingredient distribution industry advantageous
- In-depth knowledge and understanding of customer purchase to pay process
- SAP experience
- Intermediate to advanced Microsoft skills – particularly Excel
- An agile, highly collaborative, and early adopter mindset
- Ability to work autonomously and collaboratively as part of a team
- Digitally savvy, self-motivated, ability to prioritise and take initiative, strong organisational and time management skills
- Strong interpersonal and communication skills, both written and verbal
- Ability to build and maintain strong relationships; build credibility and trust with internal stakeholders and customers
We value diversity and look to create an environment where people want to work, feel supported and empowered to do their best work and can realise their full potential.
This is a great opportunity for someone who wants to grow and build on their career.
You will be rewarded with:
- Being part of a highly recognised global brand name and growth organisation
- A competitive remuneration and benefits package including laptop, insurance benefits and incentive program
- Agile working arrangements
- Career and development opportunities designed to support and develop a successful career
We look forward receiving your application.
Lisa Lichtenstein[email protected]
+61467771551
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
